Heavey Kenny Associates are committed to providing a quality service to our Clients at all times. In order to ensure Client satisfaction Management have established the International Quality Management System ISO 9001: 2008 in the organisation. All staff have received the relevant training to ensure that they can fully comply with the QMS requirements and therefore provide the necessary level of service to our Clients.
In undertaking a commitment to ISO 9001:2008, the organisation has also made a commitment to continually improve and this will be undertaken through listening to our Clients and through the ongoing auditing of our systems and acting on any feasible opportunity that presents itself.
We have set ourselves the following Quality Objectives as our goal and we will review these regularly, but at least annually at our Management Review Meeting:
- Meet Client’s requirements through the provision of a quality service.
- Retain ISO 9001 : 2008 accreditation.
- To dispatch all drawings within the time frame agreed with Client.
Our quality management Certification of Registration of Quality System to ISO 9001 has been current since 2006. We were audited, re-accredited and re-certified by EQA Ireland in November 2012 to the current ISO 9001 : 2008 standard. Our accredited number 3681 and our annual surveillance inspection was satisfactorily passed in November 2013.
The structure of the Quality Management System is backboned by standard operating procedures (SOPs) for all stages of a project from the appointment to a project right through the completion and hand-over of the project to the Client.